FAQ

Moe's Books

2476 Telegraph Ave.

Berkeley CA 94704

(510) 849-2087

books@telegraphbooks.com

106misrach-1-.jpg

photo by Richard Misrach

 

Moe's Books is located at 2476 Telegraph Avenue, in Berkeley, California. We are open every day, from 10 a.m. to 10 p.m.. There are four floors in our building that house over 150,000 books. There is an art store, More Moe's, that is open noon to 6 p.m., Wednesday through Saturday, and by appointment the rest of the week.

Contacting the part of the store that suits your needs

Moe's has three separate areas where books are sold. Please read through to see which option will best serve your needs:

To inquire about a book that might be in our main store, you can phone us at (510) 849-2087, every day from 10am to 10pm. We have hundreds of thousands of volumes available here, and hundreds of titles are bought and shelved each day. Many of our books can be found through the search feature on this site, but the vast majority of titles are just on our shelves. You can always e-mail us a want list or a specific book you are looking for.

Use our search feature to look through More Moe's, our art and antiquarian shop -- 90% of their inventory is listed there. If you have any questions about a title, you can phone the shop between noon and 6pm at (510) 849-2133, or email them at moesartrare@gmail.com

If you have any questions about a title we have listed as warehoused, you can send an email, or call us at (510)849-2089. Please leave a message. Because our online inventory is warehoused, a response may take up to 48 hours. At the moment, we have over 27,000 volumes catalogued online.

If you have a library, or large collection of books to sell and are in the San Francisco Bay Area, please call us to schedule a visit. We're always on the lookout for good books!

Selling Books at the store

002tradeslipnew.jpg

At Moe's, we buy all kinds of books at all hours, day and evening. You do not need an appointment (though you might give us a call if you have a large number of books to offer). We also do house calls for libraries and large personal collections (510-849-2087, or e-mail us.) We also have staff on-hand to make offers on antiquarian and more unusual titles.

What we buy changes all the time, depending on our inventory on-hand and what is currently selling (or not selling). We will look at anything you want to offer, but there are a few guidelines that might be helpful.

We can't tell you over the phone (or by e-mail) if we would buy a particular book, unless it is very unusual. We never make offers over the phone; we have to have the book in front of us to establish condition and edition. We can't really say what we will buy at any given time, but there are certain things we do not buy.

Condition is very important to us and our customers. Though there are a few exceptions, we generally do not buy books that have been underlined or highlighted. We do buy certain library discards, but they must be marked as such. We do not buy books that are damaged, mouldy, or missing covers or spines.

We tend not to buy encyclopedias. We do buy some sets, but it is best to contact us ahead of time before lugging sets down to us. (You can always bring in a single volume from a set to give us an idea of what you are offering.)

We do not buy old editions of titles that are updated regularly, such as old textbooks, computer books, and travel guides.

We do buy textbooks, if current and being taken by our textbook partner. Because these aren't being sold in the store, condition and highlighting is less of a factor.

Having said all that, if you are not sure if we would be interested in some of the books you have, bring them anyway. Sometimes the most interesting books we see are the ones that people did not think were worth anything!

We pay based on a scale of what we hope to get for a book. While we make the highest cash offers around, we also have a liberal trade policy, with trade being good on all the used and remaindered books in our inventory as well as greeting cards. (Please note: trade issued at Moe's is not valid in More Moe's. The art shop buys for cash and trade also, but as a separate store.)

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Minimum shipping costs are $3.99 for media mail, $6.99 for priority mail, $14.50 for international Surface Airlift, and $25.00 for International Priority Air. For larger books and sets we will send an amended shipping price for you to OK. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.